POLICY PROCESSING TIMES
Custom Wigs: 7-10 business days
Expedited Custom Wigs: 1-3 business days
Ready to ship Wigs: 2-3 business days
Wig revamps/Services: 5-7 business days
Providing your own Hair: 7-10 business days
Hair Bundles/Laces: 4-7 business days
Products: 2-3 business days
**********SIGNATURE IS REQUIRED**********
ALL BILLING & SHIPPING ADDRESSES MUST MATCH, FAILURE TO DO SO WILL RESULT IN CANCELLATION!!!
SHIPPING CARRIERS: USP, USPS & FED EX.
ONCE PAYMENT IS PROCESSED YOUR SHIPPING AND ORDERS DETAILS WILL BE SENT VIA EMAIL.
U.S Express Mail: 1-2 business days
U.S Priority Mail: 2-3 business days
This time does not include processing times.*Please keep in mind we are not responsible for any delays as they are to be expected mostly during Sales & Holiday periods* No shipping on weekends!!
INTERNATIONAL SHIPPING International purchasers are responsible for all custom fee’s that are required during shipping.
LOST/DAMAGED ORDERS We are not responsible for any lost or damaged orders unfortunately, once packages are scanned and in the possession of the Post office it is no longer in our control. Contact USPS Postal Services for Further assistance.
MEASUREMENTS Measurements are required for all custom orders. It is your responsibility to know your measurements before purchasing a wig as well. This can determine the fitting of the wig and longevity on the install. I highly recommend your hair being as flat as possible while wearing the wig or taking your measurements.
RESIZING: If a wig is unfitting due to improper measurements there is a $100 reconstruction fee.
This offer is limited to any purchaser who received the wrong item, or any mistakes caused by us or manufacturing detect. Upon any returns or exchanges your returned item must be unused and in the same condition that you received it.
ALL SALES ARE FINAL UPON PURCHASE!!
UPON PURCHASE YOU AGREE TO TERMS AND CONDITIONS LISTED IN POLICY AS WELL AS PROCESSING TIMES AND POSSIBLE DELAYS!!